PRIVACY POLICY

This policy sets out the basis on which the personal data collected from you, or that you provide to us will be processed by us.

1. Ambrosia records

Ambrosia Records is a company registered in Canada and having our place of business at 19 Cours Le Royer, Suite #306, Montreal, QC, H2Y1W4, Canada. Ambrosia Records is a subsidiary of Mix-Production AGA Inc, a company incorporated in the province of Quebec, Canada.

2. PERSONAL DATA COLLECTED FROM YOU
2.1.1 your name;
2.1.2 your geographical address; and
2.1.3 your email address,
(collectively, ‘Your Personal Data’).

We do not ever store any financial information from you. If you have provided us with the personal data of another person (‘Third Party Personal Data’) you confirm that they consent to the processing of their personal data and that you have informed them of our identity and the purposes (as set out above or elsewhere) for which their personal data will be processed. Any financial information collected from you is processed and handled by Paypal and Paypal subsidiaries only. Paypal’s privacy policy can be found upon clicking on the following link : https://cms.paypal.com/ca/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=en_US

3. USES MADE OF YOUR PERSONAL DATA

3.1 Your Personal Data shall be kept safe and confidential on our secure database.
3.2 We will use Your Personal Data that you provide to us:
3.2.1 to enable us to provide the services relevant to you;
3.2.2 to alert you to any product and service changes and updated information; and
3.2.3 for administration and marketing purposes.
3.3 In the event you do not wish for us to use Your Personal Data for administration and marketing purposes, please either
3.3.1 reply to the address provided to you in the emails we have sent you (if any) ; or
3.3.2 contact our User Support Department using the details set out in paragraph 9 and advising us of your intention to be removed from our marketing database.
3.4 We shall not pass Your Personal Data to any third party including marketing affiliates and partners unless we have procured your express consent to do so.

4. RETENTION OF YOUR PERSONAL DATA

4.1 We take appropriate measures to ensure that any personal data is kept secure and is kept for only so long as is necessary for the purpose for which it is used.
4.2 If your personal details change or if you have any queries about how we use Your Personal Data, please notify Ambrosia Records by writing to our User Support Department at the address set out in paragraph 9 hereunder.
4.3 We update Your Personal Data within seven (7) working days of any new or updated personal data being provided to us, to ensure that the personal data we hold about you is as accurate and up to date as possible.

5. YOUR RIGHTS

5.1 You are entitled to ask for a copy of any personal data that we hold about you (for which we may charge a small fee) and to have any inaccuracies in your personal data corrected. If you wish to contact us for these purposes, please notify Ambrosia Records by writing to our User Support Department at the address set out in paragraph 9 hereunder.
5.2 www.ambrosiarecords.ca or any designated unique resource locator (‘Website’) may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6. DISCLOSURE OF YOUR INFORMATION

6.1 We may disclose Your Personal Data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries (where applicable).
6.2 We may disclose Your Personal Data to third parties:
6.2.1 in the event that we sell or buy any business or assets, in which case we may disclose Your Personal Data to the prospective seller or buyer (the disclosure of which shall be made under non-disclosure agreements) of such business or assets; or
6.2.2 if Ambrosia Records or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
6.2.3 if we are under a duty to disclose or share Your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Ambrosia Records, our customers, or third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

7. COOKIES AND IP ADDRESSES

7.1 We may store information about you in a cookie (a small file that is sent by our web server to your computer), which we can access when you make return visits to our Website. Storing cookies is usual practice for any website that needs to remember what its users’ preferences are and we use cookies to keep track of your choices in the Website.
7.2 If you would like to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that cookies are stored in. If you would like to stop cookies being stored on your computer in the future, please refer to your browser manufacturer’s instructions by clicking ‘Help’ in your browser menu. Further information about deleting or controlling cookies is available at www.aboutcookies.org.
7.3 Please note that when you visit our site, we may also log your IP address, a unique identifier for your computer or other access device.

8. CHANGES TO OUR PRIVACY POLICY

8.1 We reserve the right to modify this Privacy Policy at any time. Any changes we may make to this Privacy Policy document in the future will be notified and made available to you using the Website.

9. CONTACT DETAILS

Please direct any queries about this Privacy Policy (preferably by fax or email) to:

Ambrosia Records
Attn: User Support Department
10 Cours Le Royer, #306
Vieux-Montreal, QC,
H2Y1W4, Canada

Email: info@ambrosiarecords.ca
Tel: +1 514-931-0222
Fax: +1 514-931-9992

Online Store Frequently Asked Questions

1. What payment methods do we accept?

We accept Paypal, Visa, and MasterCard on our online store.

2. What shipping options are available?

We ship all products via Canada Post by regular parcel shipping.

3. What format will I receive with a digital download?

All digital downloads are compressed as Zip files, and contain high quality MP3s encoded at 320Kbps. Album artwork is also included with full album digital downloads as high definition JPEG files. 

4. What do I do if I’m not satisfied with my order?

If you’re not satisfied with your order you can email support@ambrosiarecords.ca or call +1 514-931-0222, and we’ll see what we can do to ensure your happiness.

5. How quickly should I expect a response to my online order?

You will receive an email confirmation of your order. Most email receipts are received within fifteen minutes. If you do not immediately receive your receipt, please allow up to twenty-four hours for it to be delivered before contacting us. If you have not received your receipt, please also check your spam folder, as it may have been automatically stopped and moved into your spam or Junk Mail folder instead of being sent to your inbox.

If all else fails, contact support@ambrosiarecords.ca and we will help you in solving the fabled “Case of the missing receipt”.

6. Which territories does Ambrosia Records ship to?

Ambrosia Records ships orders world-wide.

7. What are the shipping costs associated with ordering from the Ambrosia Records store?

Our shipping is broken down into 3 different regions with the following flat rates:

Canada: $1.25
U.S.A.: $2.50
International: $5.00

8. Does Ambrosia Records charge sales taxes?

We only charge taxes on Canadian orders, as our home base is in Canada. American or International customers are not charged sales tax.

9. How long does it take to download an album or MP3?

Depending on your internet connection, your album download will take anywhere from 1 hour (for very slow connections) to 2 minutes (on very fast connections).

MP3 files are much smaller, and will take anywhere from 20 minutes (on a very slow connection) to 1 minute (on a very fast connection).

10. How long after I place my order are my products shipped?

Orders are typically shipped next business day.

11. Can I cancel or make changes to my order after it is already placed?

To make changes to an order, please contact us as soon as possible by calling us at +1-514-931-0222 or by emailing us at support@ambrosiarecords.ca.

12. Is ordering online from Ambrosia Records secure?

Orders placed on the Ambrosia Records store are encrypted using technology called SSL (Secure Socket Layer) to ensure the highest level of security for your online transactions, so you know your information is safe when placing your order.

13. How long will it take to receive my order?

Please see CanadaPost.ca for estimated delivery times.

Online Store Troubleshooting

Have you tried…?

1) Making sure your billing address is correct?

Ensure that the billing address you entered is the same as the address your credit card issues has on file. Sometimes the issuer will refuse the transaction due to a slight variation in the information they receive.

If you live in a country without postal or zip codes, please enter “9999” in the zip/postal code field.

2) Making sure your entries contain no extraneous punctuation?

Is there a misplaced hyphen or comma? We’re not placing blame…sometimes things just happen! Make sure that there isn’t any punctuation or spaces that just shouldn’t be there.

3) Making sure your name is entered exactly as it appears on your credit card?

4) Making sure you’ve selected the right credit card type?

5) Making sure your credit card number is entered exactly as it appears on your card?

6) Making sure your CVV2 number is entered exactly as it appears on the back of your card (last three numbers)?

We accept both Visa and Mastercard and the CVV2 is the last three digits on the back of your card on the right hand side.

7) Have you tried contacting your credit card issuer to verify your credit card status?

Sometimes your issuer may suspend your card without notifying you. This is going to make using your credit card a little difficult!

If all else fails, don’t hesitate to contact us at support@ambrosiarecords.ca and we’ll get back to you as fast as is super-humanly possible!